Utilities governed by the PUC must operate customer assistance programs (CAPs) to help low-income customers who have payment trouble. If you have a shut-off notice, applying for the low-income Bill Payment program may delay your shut-off.
Learn more about LIHEAP - Low Income Home Energy Assistance Program
(PDF reader required)
The following chart shows the utility assistance programs (electric, gas, & water) available to low-income Philadelphians:
| |
PECO
800-494-4000
2301 Market St. |
PGW
215-235-1000
(6 District Offices) |
Water Revenue Bureau
215-686-6880
1401 JFK Blvd |
| Bill Payment |
CAPRate: Customer Assistance Program (discounted rates and arrearage forgiveness) |
CRP: Customer Responsibility Program (percent of income payment and arrearage forgiveness) |
WRAP: Water Revenue Assistance Program (lower payments but no arrearage forgiveness) |
Weatherization
Conservation |
LIURP: Low Income Usage Reduction Program |
CWP: Conservation Works Program |
CAP: Conservation Assistance Program |
| Hardship Funds |
MEAF - Matching Energy Assistance Fund |
UESF - Utility Emergency Services Fund |
UESF - Utility Emergency Services Fund |
| Grants |
LIHEAP,FEMA, Etc |
LIHEAP, FEMA, Etc |
LIHEAP, FEMA, Etc |
| Referral Service |
CARES - Customer Assistance Referral |
CARES - Customer Assistance Referral |
MOCS- Mayor’s Office of Community Service |
| Disputes |
Pennsylvania Public Utility Commission (PUC), Bureau of Consumer Services P.O. Box 3265 Harrisburg, PA 17105
1-800-692-7380 |
Pennsylvania Public Utility Commission (PUC), Bureau of Consumer Services P.O. Box 3265 Harrisburg, PA 17105 1-800-692-7380 |
Tax Review Board Land Title Building 100 South Broad Street, Suite 400 Philadelphia, PA 19110 (215) 686-5215 |