Preventing Shut Offs

If you have received a shut off notice but your utility has not yet been shut off the following things may help suspend a shut off.
Preventing winter shut offs
Preventing shut offs for low-income customers
Preventing water shut offs
Medical emergency provisions
Preventing shut offs for victims of abuse
Billing Disputes


Preventing winter shut offs
 

For information about preventing winter shut offs click here

 

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Preventing shut offs for low-income customers
 

For more information on utility assistance programs for low-income customers please visit our Low Income Assistance Programs page.

 

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Preventing water shut offs
 

For information on what to do to prevent a water shut off please see the Water Revenue Bureau's Low-Income Assistance Program Information

 

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Medical emergency provisions
 

The Pennsylvania Public Utility Commission (PUC) Customer Services Regulations, known as “Chapter 56”, contain provisions that protect public utility customers from service terminations if they would harm the health of the customer or someone living in their home. The Regulations apply to PECO Energy and Philadelphia Gas Works

For more information click on the links below

What is a Medical Emergency?

How do I get the protection of Chapter 56 emergency provisions?

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Preventing shut offs for victims of abuse
 

If you are currently protected by a Protection From Abuse (PFA) Order from a court, you cannot be shut off in the winter if you show PGW the Order. You are protected from shut offs by Chapter 56 regulations.

To learn more about your rights as a victim of abuse contact CLS

 

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Billing Disputes
 

While CLS does not help with clients’ billing disputes, if you have a disputed bill it could delay or help prevent a shut off. For more information, visit our billing disputes page.

 

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